One app to ask questions about your home, report defects to your builder, and keep track of inspection visits. This guide walks you through it one step at a time.
On the sign-in screen you'll see Resident Care (Powered by Resolv Machine). Once you're signed in, the app may show your builder's name and logo instead.
Ask a question or report a defect. Every reply from the building team shows up here too.
See upcoming visits to your home, let the team know if they can come in, and check which of your issues are included.
Coming soon. Building updates for your unit will appear here.
Everyone starts the same way. After that, how you join your home depends on how you were invited.
Creating an account on its own won't open the Issues tab. You also need to be linked to your home, which is the next step.
Not your home? Tap Sign out and contact your building team, or try the email address your invitation was sent to.
HC-.Picked the wrong building? Scan again or enter a different code.
| Route A: builder registered you | Route B: QR or invite code | |
|---|---|---|
| After confirming your email | Confirm the home that's waiting for you | Scan the QR code or type the code, then choose your unit |
| Need a QR code? | No | Yes, or the typed invite code |
| Choose your unit? | No, it's already set | Yes |
The app may ask which home you're using first. You can switch homes later from the top of the screen.
On the sign-in screen, tap Forgot password. We'll email you a code, then you can set a new password.
After you join, the app may show your builder's colours and logo. It's still Resident Care.
You don't need to decide whether something is a question or a defect. Just describe it in your own words, and the app sends it to the right place.
The answer appears in the conversation. It may be instant, or it may take a little while if the building team reviews it first.
Answers often link to your building manuals. Tap the link to open the document.
You can keep asking follow-up questions in the same chat.
Turns out it's a defect? Tap This is actually a defect — report it at any time. The same issue becomes a defect report.
Your builder needs a few details to fix it. Depending on your building, one of two things happens:
After you submit, you'll get a confirmation and a reference number. Keep the conversation open, as the building team may reply there.
Take a photo with your camera or choose one from your library. Clear photos and measurements help your builder act faster.
If you leave a defect report before finishing, your answers are usually saved so you can pick up where you left off.
Your Issues list shows at a glance where each issue is up to. Coloured labels tell you what's happening.
The list is shared with everyone in your home. If someone else in your household reported something, you'll see it too, along with who raised it.
When the building team plans a visit to your home, it shows up here, along with the issues they'll be looking at.
When a defect is marked Repaired, you may be asked to sign to close it out. You'll do this in the issue's conversation by adding your signature and name.
You can answer the access question while the visit is Scheduled, Rescheduled or Postponed. Choose an option or write your own note. If you decline, you'll be asked to confirm.
Tap the profile icon at the top of the screen to open your Account.
See your name, email, the unit you're viewing, and your role there (Owner, Tenant or Building manager).
Signs you out on this phone. Your reports stay with the building team and aren't deleted.
There's no option for this in Account. Sign out, then use Forgot password on the sign-in screen.
The Notices tab isn't ready yet. In future, building notices and updates for your unit will appear there.
Stuck? Contact your building manager or building team. They can check your invitation, your email address, or which unit you're linked to.
This can't be undone. You'll be signed out straight away and won't be able to sign back in. Your account and personal data will be permanently deleted within 30 days.